Resume – Terell Kahn Douglas-Williams

Terell Kahn Douglas-Williams

tkdwill@icloud.com
706-831-0239

Multi-talented communicator skilled in DSLR camera photography and videography
Proficient in digital and visual design for web, social media, and print using Adobe Creative Cloud software
Educated in information gathering and analysis of social media through Google Analytics
Well-versed in public speaking from military training and poetic arts hobbies

Adobe Creative Cloud Suite: Adobe Photoshop, Lightroom, Premiere Pro, InDesign and After Effects
Microsoft Office Suite: Microsoft Word, PowerPoint and Excel
Web site design using WordPress
MAC OS Mojave and older operating system
Microsoft Windows 10 and older operating systems

Decatur, GA
Graduate Tutor
August 2019 – Present

Provides one-on-one assistance with graduate and undergraduate students of all majors on a variety of software programs and digital projects such as, Adobe Suite, Microsoft Project and WordPress digital portfolio builds.
Leads training seminars for various software programs.

Decatur, GA
Graduate Tutor
February 2019 – May 2019

Photographing and developing images in Adobe Photoshop and Lightroom for print and digital display on institution marketing materials and social media platforms such as Facebook and Instagram
Conduct and record interviews for video reel display during Alumnae Week leading up to the institution’s Presidential Inauguration in order to attract more attention and leads for the Graduate Program

Aiken, SC
Intern
August 2015 – December 2015

Wrote and published 10+ faculty profiles used for display on the department’s web page
Created communication internship guide to be passed on from individual to individual
Coordinated with Alumni to market 5K run event to promote more interest and participation, increased participation in the event and displayed results on department Facebook and Instagram pages using self-made captions and images photographed during the program

Aiken, SC
Literary Editor
August 2013 – May 2015

Collaborated with staff to create yearly marketing campaigns through printed materials, face to face interactions and social media to increase awareness of magazine
Increased the number of student submissions for two years back to back through a concentrated effort of interviews with numerous individuals within the student body
Established the creation of an audio department and collaborated with the Audio Editor in implementing standards, policies and procedures using feedback from musicians and poets within the student body and magazine staff
Marketed yearly magazine release event using in-house designed printed materials and social media campaigns

Augusta, GA
System Support Representative II
May 2016 – July 2018

Assisted over 70 customers daily using information technology help desk troubleshooting skills in order to give or maintain their access to authorized military websites
Provided troubleshooting support for Microsoft Windows operating systems, Microsoft Office Suite software, PC hardware, peripherals and military software as well as internal and external network configurations
Facilitated repair technician logistics for network infrastructure outages that affected users located on military installations; receiving numerous customer service commendations and excellent level rated performance reviews

Last Duty Station: Fort Bliss
Information Operator Systems Analyst – 25B
March 2003 – January 2014

Diagnosed and repaired information technology related hardware and software for enlisted personnel, officers, Department of the Army and Department of Defense civilians and contractors while assigned to units in South Korea, Bahrain, Texas, New Mexico, Arizona, Washington D.C. and Georgia.
Rebuilt, managed and maintain information technology network for brigade level unit including intra/internet cable installation, PC assembly, operating system and software setup and network print services for brigade level unit in Camp Red Cloud, South Korea
Managed over 100 soldiers living in barracks housing, resolving conflicts using interpersonal communication skills and supervising daily upkeep as well as coordinating building maintenance
Communicated as Unit Liaison between upper ranking superiors and lower ranking soldiers regarding morale and improved professional relationships between lower enlisted soldiers and their supervisors

Decatur, GA
Master of Arts in Writing and Digital Communication
Expected Graduation: May 2020

Aiken, SC
Bachelors of Arts in Communication
December 2015